SHIPPING POLICY
Please allow up to one week for regular orders and up to 6 weeks for pre-orders to ship.
PACKAGING
Every piece is double wrapped and securely packed. Each piece comes with an certificate and signature.
RETURNS
We accept returns up to 5 working days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs. Please email the atelier at info@atelieririsrozendaal.com to request a return label. Your refund will be credited to the same card used to make the original purchase. You will receive an email once we’ve processed your refund.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@atelieririsrozendaal@gmail.com with your order number and a photo of the item’s condition.
ONE OF A KIND
All pieces are made by hand in the atelier in The Netherlands by Iris Rozendaal. It is the human hand to be imperfect and unique. Every vessel and sculpture is one of a kind and is not mass produced.
CARE
Stoneware is a semi-porous product, as is the nature of clay, so some light condensation on the bottom of the piece can be normal especially in the hotter months. Atelier Iris Rozendaal is not liable for marks left on surfaces that vessels may leave due to the nature of the medium.
To clean your piece, please use lukewarm water and wash by hand.